Refund / Cancellation Policy

Last updated: May 8, 2026

1. Subscription Cancellation Process

You may cancel an active subscription from your billing settings or through the provider billing portal when available. Cancellation stops future renewals. Your paid access normally continues until the end of the current billing cycle.

2. Billing Cycle

Billing cycles depend on the plan selected at checkout. Monthly and annual subscriptions renew automatically unless cancelled before renewal. One-time passes or export packs do not renew unless the checkout clearly states otherwise.

3. Refund Eligibility

• First-time subscription purchases: refund requests may be considered within 14 days where premium use has been limited.
• Renewals: recurring charges are generally non-refundable once a billing period begins, unless required by law or approved as an exception.
• One-time passes and packs: generally refundable only if unused and requested promptly after purchase.
• Duplicate charges or clear billing errors: eligible for review and correction.

4. Exceptional Circumstances

We may consider refunds for accidental duplicate purchases, service outages preventing meaningful use, unauthorized charges, technical failure, or other fair-use circumstances. We may request account email, transaction ID, screenshots, or additional verification.

5. Digital Services Disclaimer

ResumeSnapp provides immediate access to digital services, document generation, AI-assisted drafting, and downloads. Use of paid digital features may affect refund eligibility. Mandatory consumer cancellation or withdrawal rights apply where required by law.

6. Processing Time

Approved refunds are returned to the original payment method where possible. Provider and bank processing can take 5-10 business days or longer depending on the payment network.

7. Merchant / Payment Provider

Where Paddle checkout is used, Paddle.com acts as the online reseller and merchant of record for your order. Paddle may handle payment collection, applicable taxes, fraud screening, invoices, and refund processing. Refunds approved by ResumeSnapp or Paddle are returned to the original payment method where possible. Paddle's buyer terms may also apply to Paddle-processed purchases.

8. Contact Channel

Request cancellation or refund help at support@resumesnapp.com, +914713564274, or through the Contact / Support page. Include your account email, transaction ID, billing date, and reason.